FAQ and customer support

  Initiator: SYSTRAN
  Domain: Customer support, IT
 Language(s):
English (United States) - Swedish English (United States) - Korean
Customer support comes in many forms and sorts. There are many different strategies to inform and help your customer base through the many questions they might have about your products. One specific strategy is using the FAQ style. Short questions that tackle the first and most common problems that users encounter. The format here is short and clear. If a user does not find the question that corresponds to his or her problem within first glance, then the FAQ misses the point completely. This use case is the perfect target for this corpus: Short questions, short answers. It contains clearly described questions and problems such as how to deal with losing passwords, about updating profiles, resetting devices or archiving backups, to name just a few. Also answers to the questions have this short and spot-on signature, empowering customers and leaving no room for doubt about what to do next. If you are looking for this type of customer support corpus, then you found your match.
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English (United States) - Swedish Tokens
Corpus Size Segments Source Target
Compact 60,265 684,144 633,257
Medium 120,000 1,516,858 1,399,640
Large 175,475 2,194,491 2,020,535
Sample Login to view
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English (United States) - Korean Tokens
Corpus Size Segments Source Target
Compact 120,000 1,506,734 1,121,365
Medium 205,267 2,685,571 2,003,407
Large 350,000 4,670,204 3,496,028
Sample Login to view
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Language Pair
Compact
Medium
Large
English (United States) - Swedish
Member Price
Price in Euro / Partner Credits
Price in Data Cloud Credits
€ 3,500
8 million
€ 4,000
9 million
€ 4,300
9 million
Non-Member Price
Price in Euro
€ 4,375
€ 5,000
€ 5,375
English (United States) - Korean
Member Price
Price in Euro / Partner Credits
Price in Data Cloud Credits
€ 3,800
8 million
€ 4,400
10 million
€ 5,000
11 million
Non-Member Price
Price in Euro
€ 4,750
€ 5,500
€ 6,250

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